There have been a lot of people complaining about the new waste collection service from Enterprise Managed Services Ltd. Due to the mess that the new service has caused residents the Borough Council and Enterprise Services Ltd have released a joint statement.
A new partnership for environmental services between Northampton Borough Council, Daventry District Council and Enterprise Managed Services Ltd began on Monday 6 June.
To get both areas aligned on a new schedule, collections days have changed for the majority of people. Unfortunately, this has meant that some were facing a gap of more than two weeks between their last black bin collection under the old system, and their first under the new one.
In response to concerns expressed about the situation, Enterprise will be carrying out a one-off special collection for around 18,000 affected homes.
On Monday and Tuesday, June 13 and 14, black bins will be collected from customers who were expecting a long delay between their old collection day and their new collection day.
There is no need to phone in – all affected customers will receive a hand-delivered letter telling them when to put their rubbish out.
After this special collection, those customers will be asked to revert to the schedule advised on their new calendar.
Councillor David Mackintosh, Cabinet Adviser at Northampton Borough Council said: "It’s great that Enterprise has listened to local concerns and acted promptly. We know that this has been a major issue for local people and I am glad they have responded in this way.”
Simone Wade of Enterprise Managed Services said: "We felt it was unacceptable for people to have to wait a long time between their old and new collection dates. As soon as we realised how many people were affected, we organised this special collection as quickly as we could.
"We already had extra resources in Northampton to clear up the backlog and we will call in even more staff to get us to a settled, normal service as soon as possible.”
All affected households will receive a leaflet in advance of the special collections on Monday and Tuesday.
The innovative new partnership between Northampton Borough Council, Daventry District Council and Enterprise will cut the number of vehicles on the roads, improve recycling, reduce the amount of waste sent to landfill, protect local jobs and save the councils and tax payers of Northampton and Daventry money".